Seamless unified retail: How to bring all the physical and digital channels together under one brand umbrella.

Store design innovation and technology: Maximising the customer experience through design, technology and store fixtures.

Logistics & supply chain: Trends in supply chains, nearshoring and sourcing in a changing world.

CSR & ESG: How to embed sustainability and community values within business.

Marketplaces: The use of digital platforms to promote sales on websites and through retailer platforms.

Payments innovation: How to best capture sales through payment innovation in an increasingly cashless society.

CRM systems: Managing customer data to create enhanced customer experiences and offer.

The intelligent use of data: Capturing data, managing information and drawing customer insights from data.